We match contact centers, sales teams and in-house support desks with AI companies that license recorded calls for training, once consent, ownership and redaction are in order.
Taken from each buyer's own page and each statute. No figure here is an offer.
Thanks for calling, who am I speaking with?
It's name. I was billed twice this month.
The card is card number.
The duplicate is reversed. Anything else today?
A call archive is more than audio, and each layer carries its own risk.
Invented example call. No real caller, agent or card.
Three things must hold before any buyer conversation: the recordings are yours, they were recorded with the right consent, and licensing them fits what callers were told.
An outsourcer's calls are normally the client's data under the services agreement, and the people recorded are the client's customers. Read three documents first: your privacy notice and customer terms, any contract with your recording platform (some restrict exporting), and each client agreement.
A recording is not itself a voiceprint, but a buyer training speaker recognition or cloning could derive one.
Licensing the audio later is a separate use. Your privacy notice and customer terms decide whether callers agreed to it.
Federal law (18 U.S.C. 2511) and most states allow recording when one party consents; roughly twelve states want everyone on the line to agree. Calls across state lines: follow the stricter state.
One-party states
Your agent's consent can be enough to record.
Most contact centers play a notice anyway, and that notice is the best evidence of what callers expected when you come to license.
All-party states
Every party must consent before recording.
A clear notice heard before the caller speaks is the usual method. Calls recorded without it should never be licensed.
Recording consent by state: what to look for in your statute
Only one buyer names voice. The rest take support records as text, which a transcript archive may resemble. Nobody publishes a price per hour of calls.
Refuses voice without explicit, timestamped consent. Prices run from roughly $50K for a narrow dataset past $1M for its biggest partners, paid as a fee plus revenue share. Exclusive unless negotiated.
Runs a marketplace with speech in its catalog and vets suppliers, approving 30% of applicants. No pay published.
Wants support and CRM records. Bands from $100K per company. Pays in full 30 days after acceptance.
Takes support records and chat histories. Strips identities inside your systems first. $10K to $1M+, illustrative.
Wants support tickets, service histories and CRM data. Deals commonly pass $100K.
A buyer may pay us a fee when a license follows one of our introductions. That never shapes the order or the wording: cards run from the clearest mention of voice or call data to the least.
Floors, de-identification and timing for each buyer · Line your archive up against the published figures
No buyer page publishes an audio specification, so ask each one. These answers make redaction and labeling simpler.
Volume, years, languages and consent. Prism describes a free, non-binding scoping step ending in a preliminary valuation.
Ownership, the consent rule for each caller state, biometric exposure and what your privacy notice allows.
Card numbers and personal details come out of audio, transcripts and metadata before any sample.
Scale AI works inside your environment before extraction; micro1 and Prism do it on their side.
Prism pairs a signing fee with revenue share; micro1 pays in full no later than 30 days after acceptance.
Straight answers for contact center, sales and BPO leaders. Your own lawyer has the final word on each.
Sometimes. What changes hands is a license to use the calls, not the calls themselves. Three things must hold: the recordings are yours or a contract lets you license them, they were made with the consent your callers’ states require, and licensing them fits what your privacy notice told callers. Where any of the three is uncertain, the archive is not ready.
It can be, but recording law, privacy law and biometric law all apply at once. Calls recorded without the consent a state requires should never be licensed. Illinois, Texas and Washington each name voiceprints in their biometric laws and limit selling them. Have your own lawyer review before any buyer call. Recording consent by state.
You need two kinds. The consent to record, which some states require from every person on the line, and agreement to the later use, which turns on your privacy notice and customer terms. Labelbox Prism, the one buyer that lists voice, says it refuses voice data without explicit, timestamped consent.
Not by itself. That notice is about recording the call. Licensing the audio later to train AI models is a separate use, and whether callers agreed to it depends on your privacy notice, your customer terms and state privacy law.
Few buyers name call audio. Labelbox Prism lists voice data with a consent condition; micro1, Scale AI and Nyne take support records, which a transcript archive may resemble; Defined.ai sells speech in its marketplace. Buyers of call audio has each one’s terms.
No buyer publishes a rate per hour or per minute of call audio. Published figures are per company or per dataset: Labelbox Prism starts around $50K for a small targeted set, while Scale AI labels its own $10K to $1M+ range an illustration. None is an offer, and signed licenses often come in well below them.
Usually not. Calls handled for a client are normally the client’s data under the services agreement, and the people recorded are the client’s customers. Only material the contract and the law both allow you to license can be offered, and that is rare for client calls.
Three quick screens: office ZIP, a contact email, rough archive numbers. Describe the recordings here; never send them.
Introduction service only. Any fee we earn comes from the buyer, not from you.
Keep recordings, transcripts and sample files to yourself. This form cannot take attachments, and we never hold call audio.